AliExpress is a global marketplace that connects buyers with sellers from around the world. While its platform offers an abundance of products at competitive prices, tracking orders can sometimes pose challenges. This guide explores common tracking issues on AliExpress and provides actionable solutions to ensure a smooth shopping experience.
Understanding AliExpress Tracking
AliExpress assigns tracking numbers to most shipments, allowing customers to monitor their packages in real-time. The tracking system provides updates at various stages, such as dispatch, transit, customs clearance, and delivery. However, discrepancies or delays in tracking updates can occur, leaving buyers confused.
Common AliExpress Tracking Issues
- Tracking Number Not Found This error often appears when the seller has just shipped the order. The tracking information may not yet be updated in the courier’s system.
- No Updates After Initial Scan Sometimes, tracking shows the item was dispatched but does not provide further updates. This might happen if the package is in transit between facilities or countries.
- Delayed Delivery Delivery delays can occur due to customs clearance, high shipping demand, or logistical challenges.
- Tracking Stuck on “In Transit” This status indicates that the package is moving through the logistics chain but hasn’t reached the next scan point. Extended periods in this status may suggest delays.
- Order Marked as Delivered but Not Received Occasionally, packages are marked as delivered before reaching the customer’s address due to courier errors or premature updates.
How to Troubleshoot AliExpress Tracking Issues
- Verify the Tracking Number Double-check the tracking number provided by the seller. Ensure it’s entered correctly when searching on the courier’s website or tracking tool.
- Wait for System Updates If the tracking number is not found, allow 2-5 business days for the courier’s system to update. Newly shipped packages may take time to appear in tracking databases.
- Contact the Seller Reach out to the seller through AliExpress messaging. They can provide additional information about the shipment and confirm its status.
- Use Third-Party Tracking Tools Websites like 17track or ParcelsApp aggregate tracking information from multiple couriers, offering a broader view of your package’s journey.
- Check with Local Postal Services Once a package arrives in your country, it is often handed over to a local courier. Use the tracking number on your national postal service’s website for updates.
- Monitor Customs Clearance If your package is stuck in customs, ensure you have provided any required documentation. Contact your local customs office for clarification if needed.
- File a Dispute If the delivery time has exceeded AliExpress’s estimated protection period and there is no resolution from the seller, file a dispute for a refund. Provide screenshots of tracking updates as evidence.
Preventive Measures for a Smooth Tracking Experience
- Choose Reliable Sellers: Check seller ratings and reviews before purchasing to ensure they provide accurate tracking information.
- Opt for Premium Shipping Options: Paid shipping services often provide faster delivery and better tracking accuracy compared to free shipping methods.
- Communicate Early: If there are delays, communicate with the seller proactively to address issues before the order protection expires.
- Track Regularly: Keep an eye on the tracking updates to act promptly if issues arise.
Conclusion
AliExpress tracking issues can be frustrating, but with patience and the right approach, they can be resolved effectively. By understanding common problems and implementing the solutions outlined in this guide, you can enjoy a more seamless shopping experience. Remember to communicate with sellers, utilize tracking tools, and file disputes when necessary to protect your purchases.